What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@jaapi.store!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@jaapi.store with photos of wrong/damaged items and we'll sort that out for you.

Video guides

Short walkthroughs of the store's features — gifting, wallet credit, ordering. Each one takes about a minute. Watch them in our video library.